It has only been two weeks since Samsung’s Galaxy Note 7 smartphone was released in the market and now Samsung has issued a recall for its latest flagship device. On Friday, the company officially issued a recall for the device after 35 reports of the Note 7 catching fire or exploding while charging. Nobody was injured in the said explosions.
Samsung’s investigation into the matter led them to the cause which was the battery cell manufactured by one of its two suppliers. Samsung’s handset division chief Koh Dong-jin confirmed the cause of the explosion but refused to name the supplier.
Around 2.5 million units of the Galaxy Note 7 were shipped since its launch last August 19. By now, Samsung and its vendor partners have stopped the sales of its new flagship phone.
According to Samsung, they would replace the phones that have been released in 10 countries. As of now, the company is still in talks with different vendors from different countries and will release its replacement scheme once they come up with individual plans.
With a retail price of $800, this massive recall will no doubt cost Samsung dearly. Chief Koh Dong-jin knows this when he said “It will cost us so much it makes my heart ache. Nevertheless, we made this decision because what is most important is customer safety.”