Technology is evolving rapidly. It is predicted that in the coming years our interaction with customer service representatives will be replaced with artificial intelligence (AI) powered chatbots. The cutting-edge AI chatbots or conversation-based interfaces could permanently change the way humans interact with the digital world. Here are our top five predictions which will underline the growth of the chatbots in years to come.
Advanced chatbots will provide an opportunity for companies to learn and grow in real-world environments.
The chatbots would give you an instantaneous, geographically accurate update from a simple verbal or textual query.
With improved intelligence, chatbots will also be able to log and store key data points, which companies can then use to personalise the purchasing experience and optimise product development.
Personalised Marketing and Sales
Chatbots will offer personalised marketing and improve customer relationships with a brand. Marketing and sales departments can capitalise not only on the data collected via chatbots, but also create highly effective campaigns that improve customer loyalty and edge out competition.
Light Striking Speed
The biggest advantage of chatbots will be the speed with which we can get the data we need to make decisions.