Crystel Geared Up to Shine at Mobile World Congress – Barcelona


Research indicates that consumers have higher than ever expectations when it comes to customer care. As such, Crystel established in 2007 in Amman aims to provide real tangible improvement in customer service; especially in the Gulf and Middle East.

With a mission to stand out for delivering efficient and superior contact center and business process outsourcing services to its global clients, Crystel helps clients improve quality of service while building customer loyalty. An award-winning business process outsourcing (BPO) provider with world-class empirical knowledge, Crystel is participating at Mobile World Congress (MWC) which will be held in Barcelona from Monday February 27 to Thursday March 2, 2017.

As a BPO provider designed to unlock your business potential while enhancing customer relationships and brand perception, Crystel helps decrease operating costs, increase profits and enhance customer relationships. With a team of 400 people, it is a leading multilingual contact center providing a full range of outsourcing solutions such as Customer Support, Sales and Marketing, Intelligence, Research and Data Management, Back Office and Training to clients worldwide.

Crystel has achieved unparalleled recognition at international levels by winning various awards including its most recent accomplishments ‘Best Internally Developed Application of the year 2016’, ‘Middle East Outsourcing Service Provider of the Year 2016’ award, in addition to ‘Genesys Best Use of Technology in Outsourcing 2016’. Furthermore, Crystel has successfully achieved the UN Women Gender Equity Seal Accreditation in the year 2013 highlighting Crystel as an equal opportunity employer in the Middle East Region. In the future, Crystel aims to expand its regional presence and operations in other countries. It also aspires to increase its total headcount and agents to more than 1,000 in the next two years operating from multiple locations.

While meticulously gaining worldwide recognition with state-of-the-art technology and innovative outsourcing strategies, Crystel is certain to make an impact at the Mobile World Congress. The Mobile World Congress is a biggest mobile industry event – where thousands of visionary leaders and tech-savvy consumers gather to experience a connected life. More than 2,200 companies will exhibit at Mobile World Congress 2017.